Shipping

Orders ship from Vancouver within 2 – 4 days from the order date, and domestic orders over $100 receive free shipping. We ship via Canada Post and an email confirmation with tracking details will be sent once the your order is on its way.

Customs or duties incurred for US or International orders are customer's responsibility.(coming soon)

Same day shipping in Vancouver: Orders must be placed by 12pm for guaranteed same day delivery.

Damages/Returns

Due to its nature, used candles cannot be returned or refunded.

However, although I make sure that the candles are packed to prevent damages, accidents happen and an order can arrive damaged sometimes. Please contact orders@fourelementscandles.com with your Order # and a photo of the damage within 4 days of arrival date and I will be happy to send you a replacement.

If you end up not loving the scent, you may exchange your product for another candle of the same size and price within 7 days of purchase. The customer is responsible for the shipping cost on all returned items.